HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?

What sets us apart from other companies is our genuine care and willingness to go the extra mile.

Our company is fundamentally rooted in the principles of prioritizing the well-being of our staff and ensuring our clients' satisfaction. These values are non-negotiable for us, even in the face of challenges or increased costs. Every decision we make, no matter how big or small, reflects our unwavering commitment to these principles.

This unique approach allows us to build strong, long-lasting relationships with our employees and clients, ultimately improving the overall experience for everyone involved. What makes us different is our unwavering dedication to bringing happiness to everyone we engage with – our staff, our clients, and all those we collaborate with.

How do your prices compare to those of other companies?

Our research shows that while we may not be the cheapest option available, we offer great value. We spend 40 to 50% more time on each property, ensuring exceptional results. If you're looking for a reliable and professional team that provides a seamless and enjoyable experience, Superb Maids is the ideal choice. This is especially important if you need top-notch cleaning for your parents' home, your vacation property, or if you require thorough and high-quality cleaning services.

WHY DO I NEED PRE-ASSESSMENT?

We do pre-assessments to make sure we clean your home just right. At first, we guessed the condition of a home based on its size, and that worked well for many. But as we got better at delivering top-quality cleaning, we started working with clients who had unique needs.

These homes were different. Some hadn't been cleaned in a while, others had lots of stuff, pet hair, or special things that needed attention. So, to keep doing a great job, we introduced in-person pre-assessments. This way, we can use the right resources and budget for your specific needs, instead of just looking at averages.

The first price we tell you might change after the pre-assessment. For example, if you book a standard 3-bedroom, 2-bath home and the pre-assessment shows there's more going on, like more kids or pets, we might need more maids and more time, and that could cost more.

But if your home is bigger, and the pre-assessment shows it's not used much and isn't very dirty or messy, we might need fewer maids and less time, so the price could be less.

Either way, we want to talk to you about it and be clear about everything. That way, you know what's going on and can make the right choices before we start cleaning.

DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?

We do offer discounts from time to time, but our main pricing depends on how long our team needs to clean your home thoroughly. Building strong relationships with our clients and ensuring we have enough time for each cleaning session is crucial for delivering top-quality service. Finding the right balance between fair pay for our team and excellent service can be tricky, especially on a tight budget.

We're dedicated to providing both quality work and fair compensation. However, we understand that some situations can be very challenging. If you're going through tough times and can't afford our services, please reach out to us. We often provide free services to people facing loss, major life changes, or medical challenges. We do this by keeping our regular prices for our other clients.

Our aim is to be understanding and supportive when needed while still delivering exceptional service to all our clients.

DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?

Yes, we provide special rates and services designed for vacation rental owners. Our team has extensive experience in delivering cleaning services for vacation rentals listed on platforms like Airbnb and VRBO. To learn more about our vacation rental cleaning services and to inquire about our special rates, please click here for more information.

WILL I ALWAYS GET THE SAME CREW?

We'll try to send the same cleaning crew to your appointments, but we can't promise it every time.

Keeping the same cleaning team can be tricky because we have many team members who serve different clients. Clients have different schedules, and our team members have their own lives too.

Our goal is to make you happy, and we know that having the same team is important to you. This is more likely to happen if you can be flexible with your cleaning schedule, tell us you prefer the same team, and treat our team members nicely.

Many clients have made this work by being flexible, sharing their preferences, and being kind to our team members. We want you to be happy with our service, and we promise to fix any problems. Your satisfaction is the most important thing to us.

CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?

Our heavy-duty cleaning service is meant for homes that need a more thorough clean due to various reasons, including:

1. Long-Term Neglect: Homes that haven't been cleaned well for a long time, possibly months or years.

2. Multiple Residents and Pets: Homes with many people and pets tend to get dirtier and need deeper cleaning.

3. Extensive Clutter: Homes with lots of clutter that needs to be cleared before cleaning.

4. Food Spoilage: Homes with spoiled food leading to bad smells and cleaning challenges.

5. Mold Issues: Homes with mold problems that need special cleaning and treatment.

6. Fur and Grease Buildup: Surfaces like walls and appliances covered in fur, grease, or other stuff.

7. Disconnected Utilities: Homes where important things like water or electricity aren't working, making cleaning harder.

8. Animal Waste: Homes with indoor animal waste that needs a thorough clean and sanitization.

9. Persistent Odors: Homes with strong and lasting smells, often from animals or smoking.

If your home needs heavy-duty cleaning, our team will assess it when they arrive and offer you three choices:

a) Standard Cleaning: We allocate the expected time, or a bit more, like a regular home cleaning. We focus on the areas that matter most to you.

b) Heavy-Duty Add-On: You can choose the "heavy-duty" add-on before the service, which costs extra. With this choice, we come better prepared with special equipment, more supplies, more staff, and more time to handle the extensive cleaning your home needs.

c) Cancellation: If you find that the thorough cleaning isn't practical for you, you can cancel the job without any charges.

These options give you flexibility to match your preferences and your home's condition, ensuring you get the cleaning level that suits your needs best.

WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?

Our pricing is based on the size of your home, usually determined by the number of bedrooms. Even if you don't want to clean some bedrooms, we don't offer a big discount for leaving them out (but we do have a $10 discount for each bedroom not cleaned).

Here's why: Our prices are set based on the size of the home, which we estimate by the number of bedrooms. For example, a 3-bedroom home typically needs two maids for about three hours to do a good job.

Now, let's say you have a 3-bedroom home, but you only want one bedroom cleaned. If we treat it as a 1-bedroom home and send one maid for 2-3 hours, it might not be enough. The maid could find that there are more bathrooms, a bigger kitchen, and larger living spaces to clean, which usually take more time and effort than bedrooms.

To make sure we provide thorough cleaning and good value, the maid might need 5-6 hours for the job. This can lead to tiredness, lower quality, and delays for the next appointment.

Our main goal is to offer top-quality cleaning services that are better than what other cleaning companies and even famous hotels provide. If you ever feel that we didn't meet your expectations, please know that we're committed to making it right, ensuring you're happy, and maybe giving you a refund as part of our 100% satisfaction guarantee.

Because of these reasons, we recommend choosing the right home size when you book and letting us know if you have any special requests or discounts in the comments. We read every comment carefully and are here to offer fair and responsive service.

HOW MANY MAIDS DO YOU SEND?

We aim to send the right number of maids to get the cleaning job done efficiently and in a reasonable time. The number of maids we send depends on how big and complex the cleaning task is.

For a regular 2-bedroom apartment, one or two maids may be enough. But for larger tasks, like preparing a 5,000 square foot mansion for moving in, we might send a team of 4-6 experienced cleaners to make sure the job is done thoroughly and quickly. Our goal is to provide high-quality cleaning services that match each client's needs.

DO WE HAVE TO BE HOME FOR CLEANING?

You don't need to be at home while we clean. You can leave us a key and instructions on how to get into your place. We'll take care of the cleaning and make sure your property is secure when we're done. Your convenience and peace of mind are very important to us, so you can trust that we'll handle the cleaning professionally, even when you're not there.

WHAT ABOUT THE SUPPLIES?

We use effective and eco-friendly cleaning products, like Method and Barkeeper's Friend. Our team brings everything needed for cleaning, including eco-conscious methods like steam cleaning.

But sometimes, for really tough stains or serious mold issues, we might suggest using stronger cleaning products. These are safe and come from trusted brands.

If you have specific cleaning products you want us to use, just tell us. We're here to make sure you're happy with the cleaning. Your satisfaction is the most important thing for us.

SO... HOW DOES YOUR ORDERING WORK?

Ordering our cleaning services is a straightforward process. Here's how it works:

1. Fill out the booking form by clicking here.

2. Within an hour, one of our staff members will email you to confirm your appointment and check the details of your home and any special requests.

3. On the day of your appointment, our professional cleaning team will arrive and get to work.

That's it! We make the booking process easy and efficient so you can enjoy a clean home without any trouble.

WHAT TIME SHOULD I CHOOSE FOR CLEANING?

You can choose a cleaning time that works for you. After you pick a time, we'll get in touch with you within a few hours during our business hours to confirm your appointment and discuss any special requests or details. Our goal is to make sure the cleaning time suits your schedule and preferences.

HOW LONG DOES IT TAKE TO CLEAN MY HOME?

The time it takes to clean your home can vary. It might take a bit longer on the first visit as we learn your home. Later visits are usually faster.

How clean your home is also matters. Well-maintained homes may just need small touch-ups, while busier homes need more cleaning.

As a rough estimate, cleaning a smaller home takes about one to three hours, and a bigger home might take two to four hours. If your home needs more time, we'll talk to you and find the right solution. Our goal is to make sure your home is thoroughly cleaned.